Q: Can’t receive the email code?
A: Please try the following solutions:
- Please confirm you use the same browser to open OKEx and your mailbox;
- Please kindly check your spam;
- Please kindly add our system email address email@example.com or firstname.lastname@example.org to your white-list.
- Please kindly clear cache and login again;
- Please have a try on other browsers.
If all the above solutions don’t work, please kindly submit a ticket or email us to email@example.com to reach out our customer service team.